TERMS & CONDITIONS
The “Seller” is defined as the legal entity Broadie Bakes. The “Buyer” means the person (legal or natural) who buys the goods.
“Goods” is defined as the items to be supplied by the Seller to the Buyer as listed in this invoice.
These Terms and Conditions shall apply to the sale of the Goods by the Seller to the Buyer to the exclusion of all other terms and conditions referred except where the Seller has agreed to such variation in writing and by way of signature.
By ordering from Broadie Bakes, you agree to be legally bound by these Terms and Conditions and accept that these Conditions may be modified or amended and posted on this website from time to time
PAYMENT AND DEPOSIT – CAKE ORDERS
We require a 50% non-refundable deposit to confirm a cake order and hold the date.
For celebration cakes, the remaining 50% is due the day before the delivery date.
For wedding cakes, the remaining 50% is due 2 weeks before the delivery date.
Failure to complete payment before the delivery date may result in your order being cancelled.
By making a payment the Buyer is accepting the Terms and Conditions as detailed on this page.
REFUNDS AND CANCELLATIONS – CAKE ORDERS
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. We cannot refund the cost of any orders cancelled with less than 4 weeks’ notice. Orders paid in full and cancelled with more than 4 weeks’ notice will receive a partial refund of 50% of the total amount paid.
In the very unlikely event that we have to cancel your order for any reason, then we will give you as much notice as possible and discuss the matter with you and try to agree a suitable alternative. If you do not wish to accept our suggested alternative, then we will refund the full price to you.
All price quotations, written or verbal, are valid for 30 days from the date of quotation.
If you have any queries or need to make any changes to your order, please contact us immediately. Alterations and amendments must be submitted in writing. We will assess the request for an alteration, and endeavour to make alteration where possible dependant on the design and amount of notice given.
We will notify you of any effect on the price. Accepting any alterations is at the discretion of the Seller. Alterations requested less than 4 weeks before completion may be subject to a surcharge. It is the Buyer’s responsibility to check any quotes thoroughly before making payment.
ALLERGIES AND SPECIAL DIETARY REQUIREMENTS
Please discuss any allergies or special dietary requirements with us before making payment. We offer various dietary options. However, our products may not be suitable for those with certain allergies as our kitchen does handle wheat and nuts.
DELIVERY AND COLLECTION
The Seller accepts no liability for cakes that are damaged after they have been delivered to the agreed location. For cakes delivered to venues, the Seller requires a signed delivery note by the person in charge to say that the cake has arrived and that it arrived in perfect condition.
Cakes collected from Broadie Bakes become the Buyers responsibility in transit. Please pay careful attention to our storage and transportation (where relevant) instructions that will be provided with the cake. Damages after this point are not Broadie Bakes responsibility. The collection vehicle should have a flat surface and be clean and tidy. We advise to drive very slowly and carefully and purchase non-slip matting. This is the responsibility of the Buyer.
Goods placed outside are liable to react to the temperature. In hot or humid weather there is the possibility of sugar decorations melting or damage to Goods.
All Broadie Bakes cakes are fragile and require care and attention when handling, storing, and displaying.
NON-EDIBLE INGREDIENTS AND DECORATIONS
Our Goods may contain non-edible ingredients or decorations, such as plastic dowels in tiered cakes or wires in some sugar flowers. These will be detailed on your delivery note and must be removed before serving or eating.
If you wish to make a complaint to or let us know any concerns after receiving the Goods, please do so in writing to firstname.lastname@example.org.
Evidence of any faults, damages or discrepancies should be included.
Any refunds will be given entirely at our discretion.